Communicating to Get What You Want.
Clearly communicate your needs and goals without treading on any toes. Ensure your message is received the way it was intended. Learn your own personal communication style. Make sure you are clear by understanding assertive versus passive versus aggressive styles. Learn to be assertive and influential.
Become an active and inspirational leader, motivating those around you. Explore the elements of leadership, including team building, conflict management, communication, managing complex staff and organisational issues.
Calmer Chameleon - Dealing with Change.
Learn the six stages of change, obstacles for change and lapse versus relapse prevention. You will be encouraged to explore your own habits related to change and risk factors for lapse behaviours. You will also acquire strategies to maintain motivation and morale during the change process.
Dealing with Difficult People and Situations
Learn how to communicate effectively to diffuse difficult people and situations, coming out unscathed. Learn how to avoid taking on board other people’s stuff while staying positive and happy.