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Employee Assistance Program (EAP)

An EAP is designed to enhance the emotional and psychological wellbeing of an organisation's employees and their immediate family members.

The aim of an EAP is to provide preventative and proactive interventions for the early detection, identification and resolution of both work and personal problems that may adversely affect an employee's performance and wellbeing. 

What are the benefits to your business of an excellent EAP?

Australian studies have found that EAPs can return between 5 and 10 times the employer's investment, which includes savings in absenteeism, presenteeism and turnover as well as improving engagement and morale.

There are also cost savings in regard to safety risks as well as the positive benefits of demonstrating employee concern and support.

An effective EAP is the foundation to a successful workplace health and productivity strategy. An EAP is also increasingly becoming an industry standard, and will make the business an employer of choice in recruitment.


It is a win for both organisations and their people.

What does NewPsych EAP offer?

NewPsych provides EAP services to a large number of businesses in the Hunter and across Australia. 

Our EAP package includes: 

  • Psychological assessment and counselling for children, adolescents, adults, couples and families.

  • Evidence based practice by highly qualified and experienced Psychologists, Clinical Psychologists and Psychiatrists (where necessary), with specialties in diverse treatment areas.

  • Critical response 24/7 with an expert team trained in trauma response.

  • Onsite presence where suitable to build familiarity, mental health awareness and confidence in reaching out.

  • Specialist training for leaders and employees, tailored to the unique needs of your business.

  • Leader services, including manager’s help line and one-on-one coaching to support your leaders to maximise employee wellbeing and organisational outcomes.

  • Mediation to reduce the likelihood of workers compensation claims and further costs to your business associated with conflict in the workplace.

  • Assessment services including Fitness for Work assessments and Return to Work planning.

  • Reports of EAP service usage and trends to support management and organisational decision-making.

  • Dedicated, qualified and responsive EAP service team including Clinical Director, External Relations team and Accounts Administrator to ensure effective and comprehensive support.

If you are interested in finding out more, feel free to call our External Relations team on 02 4926 5005 to catch up for a chat and see what we can tailor for your business, or click HERE to request a follow up.

EAP Services

EAP Relationship Management

NewPsych’s approach to delivering an exceptional EAP is to ensure clear and open communication so that we can work together for the benefit of all employees and their families, as well as the optimal functioning of the business.

NewPsych values high levels of customer service provision and commit to delivering our EAP in a highly consultative, responsive, accountable, proactive and engaged manner.

Our dedicated EAP management team is responsible for working closely with each organisation to maximise EAP engagement and outcomes. Our team includes:

  • Clinical Director

  • Critical response 24/7 with an expert team trained in trauma response.

  • Corporate Clinical Consultant

  • External Relations Manager 

  • Client Services Leader

  • Accounts Administrator

  • Intake Officers


NewPsych provide detailed and insightful EAP reports on program utilisation, trends and clinical areas of concern.

We work collaboratively to develop and implement tailored solutions for each business, in line with their data, to ensure the best outcome for employees and their families, as well as the organisation.

EAP Connection and Engagement

NewPsych provide a variety of resources and interventions to maximise awareness and engagement with the EAP among employees and their families.

Our promotional materials include posters, flyers, magnets, cards, and digital resources.

We also provide regular newsletter items and wellbeing content that organisations can share with their people.

NewPsych works with each business to identify patterns of engagement and program utilisation, and implement tailored strategies including onsite presentations, videos and webinars to support EAP awareness.

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NewPsych is a member of EAPAA, a national professional association which aims to ensure the highest professional and ethical standards in EAP provision in Australasia.

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