Employee Assistance Program (EAP)
An EAP is designed to support the psychological health and overall wellbeing of employees (and, if chosen by the organisation, their immediate family members as well).
The goal of an EAP is to offer proactive and preventative support through early detection, intervention and resolution of personal and work-related issues that could impact an employee's wellbeing or job performance.
How can an excellent EAP benefit your organisation?
Australian research has shown that Employee Assistance Programs can deliver a return of 5 to 10 times the initial investment. These savings come from:
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reduced absenteeism and presenteeism
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lower staff turnover
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improved productivity, and
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increased employee engagement and morale.
An effective EAP also helps minimise safety risks and demonstrates genuine care and support for employees - boosting trust and loyalty across the organisation.
As a key foundation of a successful workplace wellbeing and productivity strategy, a strong EAP is fast becoming an industry standard. It can also enhance reputation as an employer of choice in a competitive job market.
It is a win-win - for your organisation and your people.
What does NewPsych's EAP offer?
NewPsych proudly delivers Employee Assistance Program services to a wide range of organisations operating in a variety of industry sectors, across the Hunter region and throughout Australia.
Our comprehensive EAP package includes:
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Confidential psychological support for individuals and families, including children, adolescents and adults.
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Evidence-based care delivered by a team of highly qualified and experienced Psychologists, Clinical Psychologists and Psychiatrists (where required), with expertise across a diverse range of treatment areas.
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24/7 critical incident response led by specialists trained in trauma and crisis intervention.
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Onsite support, where appropriate, to build trust and familiarity, promote mental health awareness and encourage help-seeking behaviour.
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Tailored training programs for both leaders and employees, designed to meet the unique needs of your organisation.
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Leader support services, including manager’s helpline and one-on-one coaching to help your leadership team foster a mentally healthy workplace to support employee wellbeing and organisational outcomes.
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Workplace mediation, aimed at reducing conflict, minimising the risk of workers compensation claims and cutting associated business costs.
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Assessment services, including Fitness for Work assessments and Return to Work planning.
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Detailed (de-identified) reporting on EAP usage and trends to support strategic decision-making and organisational insight.
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A responsive, dedicated EAP support team, including a Clinical Director, External Relations team and Accounts Administrator, all committed to delivering seamless and effective services.
Interested in learning more?
Contact our External Relations team on (02) 4926 5005 for a friendly chat about how we can tailor our services to your needs - or simply click HERE to request a follow up.
EAP Relationship Management
At NewPsych, we believe that clear and open communication is the key to delivering an exceptional Employee Assistance Program.
We work closely with each organisation to support the wellbeing of all employees and their families, while also enhancing the overall culture and performance of the business.
We are committed to providing outstanding customer service and delivering our EAP with a consultative, responsive, accountable and proactive approach.
Our dedicated EAP management team partners with each organisation to maximise EAP engagement and meaningful outcomes. Our experienced team includes:
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Clinical Director
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24/7 Critical Response team, with specialists trained in trauma and crisis response
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Corporate Clinical Consultant
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External Relations team (manager, coordinator and assistant)
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Client Services Leader
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Accounts Administrator
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Intake Officers
With this structured and hands-on approach, we ensure each EAP is well-integrated, accessible and aligned with the needs of each organisation and their people.
Reporting
NewPsych offers detailed, insightful EAP reports that track program utilisation, emerging trends and clinical areas of concern.
We collaborate closely with each organisation to analyse the data and develop tailored solutions that address specific needs. This ensures the best outcomes for both employees and their families, as well as the organisation as a whole.
EAP Connection and Engagement
NewPsych offers a range of resources designed to maximise awareness and encourage engagement with the EAP among employees and their families.
Our promotional materials include posters, flyers, magnets, cards and digital resources to make the program easily accessible.
We also provide monthly wellbeing content that organisations can share with their people to keep their employees engaged.
Additionally, NewPsych partners with each organisation to analyse engagement patterns and program utilisation, and to implement tailored strategies. These may include onsite presentations, videos and webinars to further promote EAP awareness and accessibility.
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NewPsych is a member of EAPAA, a national professional association which aims to ensure the highest professional and ethical standards in EAP provision in Australasia.
