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Critical Incident Response

NewPsych is there to help with crisis support when there is a serious event that has the likelihood to impact upon the workforce. These can include sudden and unexpected events that are life threatening or potentially life threatening both at work and outside of work such as:

  • Serious accidents

  • Near miss safety or traffic incidents

  • Injury or death of employee or their family members

  • Witnessing a traumatic event

  • Violence or threats of violence

  • Self-harm or threats of self-harm

  • Natural disasters 

Other organisational events likely to impact upon employees and benefit from an onsite service include redundancies and organisational change. Learn more about how we support organisations in these circumstances here.


When things go wrong, NewPsych is available straight away, providing consultation and advice, expert support for those affected, and an onsite presence where required.

The critical incident response provided by NewPsych will be tailored to the event. In some cases, support and coaching is provided to organisational leaders to ensure best response. There may be an immediate onsite service, drop-in support as needed, coaching to leaders regarding communication, or follow up could be offered off-site.

Evidence suggests that group debriefing is not best practice, and that for some people it is likely to exacerbate their psychological symptoms. NewPsych does not provide group debriefings and instead adheres to best practice response including Psychological First Aid (ensuring safety, emotional support and connection is available and offering ongoing support at a later date). We may continue to attend onsite as needed, or return at particularly important times such as anniversaries. We also take note of those at increased risk because of the nature of the event and their role (i.e., colleague, first responder, family) and ensure people are offered follow-up treatment as needed.

Mental Safety App

The mental health of workers can be seriously impacted by a workplace incident. This is particularly the case for key workers such as first responders, WHS professionals, human resource professionals and business leaders/owners. This application is designed to help you and your business protect both your own and your workers’ Mental Safety before, during and after a significant workplace incident.

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Mental Safety Video

Scan the QR code on your mobile to download the Mental Safety app

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Mental Safety
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